Online Shopping Terms

1. Introduction

1.1. These online shopping terms and conditions apply to all orders (Orders) for products (Goods) placed with Hidden Hills through our online store and website located at [hiddenhillstea.net] (Services).

1.2. By placing an Order, you agree to be bound by these terms and conditions, along with our Privacy Policy, Returns Policy, and any other terms or policies specified by us and linked in our Services from time to time (collectively, the Terms).

1.3. These Terms apply to your use of the Services, including any purchases made through the Services. If you do not agree to these Terms, you must not place any Orders.

2. Orders

2.1. To place an Order, you must:

• (a) provide accurate and complete information, including your name, address, email address, and payment details; and
• (b) be at least 18 years of age and capable of entering into a legally binding contract.

2.2. All Orders are subject to acceptance by us. We reserve the right to accept or reject any Order for any reason, including but not limited to unavailability of Goods, errors in pricing or product descriptions, or any other issue identified by us.

2.3. You will receive an Order confirmation email once your Order has been accepted. This email will include details of the Goods ordered, the total cost of the Order, and an estimated delivery date. If we are unable to accept your Order, we will notify you as soon as practicable and provide a full refund for any amounts already paid.

3. Product Information

3.1. We strive to provide accurate descriptions and images of the Goods on our Services. However, we do not warrant that the descriptions or images are accurate, complete, reliable, current, or error-free. The colors of the Goods may vary depending on your device's display settings.

3.2. All Goods are subject to availability. We reserve the right to withdraw or discontinue any Goods at any time without notice.

4. Pricing

4.1. All prices listed on our Services are in Australian dollars and, where applicable, inclusive of GST. Prices are subject to change without notice. The price you will be charged for an Order is the price displayed on our Services at the time your Order is submitted.

4.2. In the event of a pricing error on our Services, we reserve the right to cancel any Orders placed for Goods listed at the incorrect price. We will notify you of the cancellation and provide a full refund for any amounts already paid.

5. Payment

5.1. We accept payment by the methods specified on our Services. Payment must be made in full at the time of placing an Order.

5.2. If your payment method cannot be processed, we will notify you and reject your Order until you provide a valid payment method. You are immediately liable for completing payment and for any overdraft fees or other expenses in connection with your non-payment.

5.3. If you do not make payment by the due date specified by us, we may charge interest on the overdue amounts at a rate of 2% above the rate set by the Penalty Interest Rates Act 1983 (VIC) per annum, accruing daily.

6. Delivery

6.1. Delivery will be made to the address specified in your Order, provided that address is within the specified delivery area as indicated in the Services. Delivery fees will be calculated based on the delivery area, delivery method, and the size and weight of the Goods.

6.2. We aim to deliver within the timeframe indicated in the Services, but we do not guarantee that delivery will occur in that timeframe. You acknowledge and agree that delivery times may vary due to reasons beyond our control, and we will not be liable for any loss or damage due to late delivery.

7. Risk and Title

7.1. Risk in the Goods passes to you on delivery. You assume all risks and liabilities for the Goods upon delivery and agree to indemnify us for any loss or damage to the Goods, or caused by the Goods, once delivered to you.

7.2. Title in the Goods passes to you when payment is received in full by us for the Goods.

8. Returns

8.1. Returns are governed by our Returns Policy.

8.2. Please choose carefully as we do not accept returns for change of mind. If you wish to return a Good due to it being faulty or otherwise as required under Australian Consumer Law, please contact us at support@hiddenhillstea.net.

9. Disclaimer of Warranties

9.1. The Services are provided on an ‘as-is’ basis for general information purposes only and, to the maximum extent permitted by law, without warranty of any kind, whether express or implied.

9.2. We do not guarantee, represent, or warrant that the Services or any content within the Services will be available, secure, or uninterrupted. We reserve the right to remove the Services for any period of time, or cancel the Services at any time, without notice.

9.3. We make no warranties or representations that the Services or any content in the Services will be free from error, or as to the accuracy, completeness, or currency of any content made available in the Services. The content and material in the Services are provided for general information only and should not be relied upon or used as the sole basis for making decisions without seeking further professional advice. Any reliance on the Services or content within the Services is at your own risk. To the maximum extent permitted by law, we disclaim all liability arising from any reliance on any such content or the Services, and we are not responsible or liable to you or any other party for any reliance on the content.

10. Limitation of Liability

10.1. To the maximum extent permitted by law, we exclude all liability to you for any loss or damage suffered or incurred by you in connection with your use of the Services, including but not limited to any loss or damage arising from:

• (a) any error, omission, or misrepresentation in any information provided in the Services;
• (b) any loss or damage caused by your reliance on any information provided in the Services;
• (c) any unauthorized access to your personal information;
• (d) any interruption, delay, or failure in the transmission of data or the performance of the Services; and
• (e) any other loss or damage arising out of your use of the Services.

11. Indemnity

11.1. You agree to indemnify, defend, and hold us and our directors, officers, employees, and agents harmless from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in any way connected with your access to or use of the Services, your breach of these Terms, or your violation of any rights of another person or entity.

12. Contact Information

12.1. If you have any questions about these Terms, please contact us at support@hiddenhillstea.net.

13. Force Majeure

13.1. We are not liable for any failure or delay in performing our obligations under these Terms if such failure or delay is due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, acts of terrorism, labor disputes, governmental actions, or failure of internet or telecommunications services.

14. Waiver

14.1. Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. Any waiver of any right or provision of these Terms will be effective only if in writing and signed by us.

15. Assignment

15.1. You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer any of our rights or obligations under these Terms at any time without notice to you.